What should you do if the system shows a price discrepancy on an item?

• A. Ignore the discrepancy
• B. Remove item from cart
• C. Verify the price with the customer and apply the correct pricing per policy or escalate if needed
• D. Change price without customer consent

Answer: (C)

When you see a price discrepancy, verify the actual price with the customer and apply the correct pricing according to policy, escalating if needed. This keeps pricing accurate and fair, preserves trust with the customer, and ensures you’re following approved procedures. Start by checking the item’s price in the system, confirm what the customer is seeing, and explain the correct price based on policy. If the discrepancy stems from a system error or involves a special case, escalate to a supervisor or pricing team to adjust and document the resolution. Once the correct price is determined, apply it at checkout.

Avoiding a discrepancy by ignoring it can lead to confusion or disputes, removing the item from the cart stops a legitimate sale, and changing the price without consent breaches trust and likely policy.