Which action demonstrates adherence to the organization’s ethics and confidentiality policies?

• A. Sharing customer information only with authorized personnel.
• B. Disclosing confidential data to external parties.
• C. Posting customer orders publicly.
• D. Ignoring data protection rules.

Answer: (A)

The main idea is protecting customer information by limiting who can see it. Following ethics and confidentiality means information should only be accessed by people who have a legitimate need to know it to do their job. Sharing customer information only with authorized personnel shows you’re applying that standard—you’re giving data to teammates or departments that truly need it, and you’re not exposing it to others who shouldn’t have it. This helps maintain trust, protects customers’ privacy, and supports compliance with data-protection rules.

Disclosing confidential data to external parties breaks confidentiality because those outside the organization typically don’t have a legitimate internal need, which can expose sensitive information and violate policies and laws. Posting customer orders publicly reveals private details to the world and isn’t appropriate or secure. Ignoring data protection rules undermines the entire system of safeguards designed to keep information safe and can lead to serious consequences for both customers and the organization.