Which of the following describes the correct handling of a price discrepancy when the system shows a mismatch and cannot be resolved by the associate immediately?

• A. Verify the price with the customer and apply the correct pricing per policy
• B. Proceed with the higher price to ensure sales
• C. Cancel the order automatically
• D. Cancel the item from the cart without notification

Answer: (A)

Handling price discrepancies requires accurate pricing and clear customer communication. When the system shows a mismatch and you can’t resolve it immediately, verify the price with the customer and apply the correct pricing per policy. This protects the customer from being charged incorrectly, preserves pricing integrity, and aligns with fair-service standards. Going with the higher price to close the sale undermines policy and can create liability or trust issues. Auto-canceling the order or removing the item without notifying the customer leaves them uninformed and disrupts service. If you can’t resolve it on the spot, follow the policy: confirm the price with the customer, apply the correct price, and escalate to a supervisor if needed for verification or override.